Testimonials

A professional team who always go above and beyond to ensure my son is happy. I can not fault the service at all and would highly recommend them to anyone looking for a day service for adults with learning disabilities. 

Linda Ramsden - Parent

Email sent in by a member of the public:

I am often at the McDonalds in Roman Way, Rochester and I see three of your staff come in regularly for breakfast with a group of adults with learning disabilities.

I would like you to know how impressed I am with the way they relate to their charges. They clearly have built strong relationships with all of them and actively engage with them during their time here (something I have not always seen with care staff from other organisations who come in). They are friendly and encourage those they are looking after to interact with each other and deal effectively with any squabbles or issues that may arise effectively.

Overall, they come across as having genuine commitment to their job and to providing a safe, caring environment for their charges.

I know the fashion is to denigrate those in the caring professions and many can fail to recognise the sort of mental, physical and emotional labour that can come with working with people who have learning disabilities.

I would be grateful if you could pass on my thanks to your staff on behalf of those who don't always see what they're doing and the effect it has on some of society's most vulnerable people.

Tracy Enright - Member of the public

My daughter Moya started at Options about 3 years ago, just doing the Wednesday session, but it was clear after a few times that she wanted to do more. She quickly made a lot of new friends and she decided she would like to do the Friday session as well.

She loves all the structured activities, particularly her cooking once a month which she happily shares with her family. She especially likes Friday when, after bowling, she goes for her pub lunch followed by some line dancing. Her confidence and independence have grown and all the staff are well loved and respected by Moya. The staff are so supportive, kind and cheerful, we cannot praise them highly enough.

Keith Clear - Parent

I have found Options it to be a very friendly, warm and inviting service who make everyone feel welcome and the staff are very caring and genuine. They treat the clients with dignity and respect and nothing is ever too much trouble for them. They go out of their way to accommodate the needs of the clients AND their carers whenever they can.

I can only speak of my own experience with this day service but I can say that I am so glad that the service is available for Mike and in my opinion it is the best day service in our area and I would recommend it to ANYONE looking for this type of service.

Maz Hobday - Full time carer

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